City Marshall Cardiff Massage
Coronavirus COVID-19 Statement
Coronavirus: COVID-19 Response
Updated on 13 August 2020
WE ARE NOW FULLY OPEN
Massage treatments are
by appointment only.
We have been approved by Cardiff Council's Environmental Health Safety and Communicable Disease Team, that we are "Good To Go".
While complying with all Welsh and UK coronavirus guidelines and regulations, City Marshall has decided to impose strict Health and Safety standards, above and beyond the legal requirements.
This will make City Marshall not only COVID secure and COVID compliant, but foremost allow our clients peace of mind to relax.
The health and safety of our clients is paramount and we are confident that our clients will be pleased to note these stringent internal hygiene measures:
PERSONAL HEALTH DECLARATION
Clients (as well as any escorts) must fill in and sign a health declaration stating that OVER THE PREVIOUS 14 DAYS, they:
1/. Have not been designated as a Shielded Person.
2/. Have not had a fever over 38c / 100F or felt unusually hot to the touch around the chest or back.
3/. Have not had a new persistent cough or shortness of breath. This means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours. If you usually have a cough, is it worse than usual.
4/. Have not experienced a change in or the loss of smell or taste.
5/. Have not experienced a new and unusual rash.
6/. Have not been in direct physical contact (for 15 minutes or more) with a known positive testing COVID-19 sufferer.
7/. That OVER THE LAST SEVEN DAYS, you have not had direct contact with someone who has a fever higher than 38c or a persistent non allergic dry cough or a loss of smell / taste.
View and print a WORD DOCUMENT DOWNLOAD or FILL THIS FORM ONLINE, no earlier than 48 hours prior to your appointment. By submitting this form you here by consent to take part in and adhere to the Welsh Test Trace and Protect protocol.
DEEP CLEAN
Internal therapy surfaces are disinfected with 80% Isopropyl alcohol – before and after each treatment. All our towels are washed professionally at 90c/200F by a leading Cardiff based laundrette. Our couch coverings are washed at a temperature of 70c / 160F.
FEVER TEMP THERMO CHECKS
Your therapist, as well as each visiting client, will have their temperature checked prior to each treatment with a non-contact EU (CE mark) and USA (FDA) approved infrared thermometer.
It is essential that you DO NOT CONSUME HOT DRINKS OR FOOD within twenty minutes prior to your scheduled visit.
Please inform the therapist if you have felt unusually hot around your chest and back.
People with temperatures above 37.5c or 99.5F will be respectfully refused a treatment. Clients with a possible fever will also be offered a sterilised oral non-mercury glass thermometer check. Pregnant women and children under ten will only be refused if their temperature is above 38c.
It is essential that you inform the therapist in advance if you have been coughing a lot for more than an hour, or have had three or more coughing episodes in 24 hours - if you usually have a cough, is it worse than usual?
PPE – Personal Protective Equipment
All PPE offered to our clients are free of charge.
Your therapist will wear a safety visor shield as well as a 3-ply face mask throughout your visit.
All visitors to the building should wear the free disposable shoe covers provided and cleanse their hands upon arrival. Hand sanitiser gel is available in front of the main building door, as well as immidiately upon entry. You will be offered the use of disposable gloves and a disposable 3-ply face mask.
For extra safety, your 3 ply face mask is individually packaged. An individually wrapped disposable face cradle cover is also offered, if you prefer not using the cotton one (which is freshly washed at 70c).
Thin flannelette flat sheets will be used atop the therapy table, in place of our standard couch cover.
These will be washed at 70c/160F between clients and will enable easier disinfection of the couch itself.
If a second person wishes to stay in the room to accompany you during the treatment, they must wear all the above PPE (namely, 3 ply face mask, gloves and shoe coverings).
A disposable pen and disposable paper cups are also available - please feel free to bring your own pen and bottled water.
All PPE is offered free of charge and must be disposed of responsibly, when leaving the building. You are encouraged to use our Alco-gel hand sanitiser disinfectant dispenser, which is a blend of Isopropyl alcohol (70%) pure aloe vera (25%) pure essential oil of Rosemary and Cedarwood (5%) – blended to the highest WHO specifications.
You are strongly encouraged to REMOVE ALL JEWELLERY ITEMS prior to entering the treatment room. You must REMOVE YOUR SHOES prior to entering our therapy room and place them (while still inside their disposable shoe covers) flat, inside the box provided. You are welcome to use a second pair of shoe covers over your socks.
FIRST, COVER YOUR SHOES AFTER ENTERING THE BUILDING
THEN, REMOVE YOUR SHOES - WITH COVERS - AND PLACE INSIDE THE BOX PROVIDED,
BEFORE ENTERING
THE THERAPY ROOM
LIMITING PHYSICAL CONTACT
There is ONLY ONE SINGLE therapist per therapy room. Our treatment room is a very large 42sqm with very high ceilings. Treatments will be scheduled twenty minutes apart, to allow for a deep clean between clients. Clients are encouraged to arrive promptly at their allocated consultation time, to prevent inter-acting with other clients.
Also, please download, fill in and print out in advance the compulsory Health Declaration, which you should hand in.
Clients are also encouraged to pay in advance with online BACS transfer or with a MOBILE APP (usually known as PayM or Pingit - you can click on either image, below, to register online) or by Cheque. Unfortunately, our credit card machine is chip and pin with a £30 limit on contactless payments.
If you require a written receipt, that shall be provided via email.
AIR VENTILATION
Our very large therapy room is naturally ventilated. Our three bay windows will remain fully open for 20 minutes between clients. Our clients will be encouraged to keep all three windows partially open throughout their treatment.
Coronavirus COVID-19 Questions and Answers:
Are you closed during the COVID-19 lockdown? When will you re-open?
We have been approved by Cardiff Council's Environmental Health Safety and Communicable Disease Team, that we are Good To Go. We will re-open on Monday 27 July 2020.
I was officially Shielding and had a letter from my GP or the Chief Medical Officer. Can I have a treatment, if I sign a disclaimer?
As of 16 August 2020, you can only have a treatment subject to approval from your GP, to advise if your current underlying health condition could be affected by attending the appointment (in relation to potential exposure to COVID-19).
I am not officially recognized as shielding, but am clinically vulnerable (but not clinically extremely vulnerable). Can I have a treatment?
As of 16 August 2020 you will only be subjected to a standare health consultation. Please disclose any medical history that could be affected by attending the appointment (in relation to potential exposure to COVID-19).
I have tested positive for COVID-19 over 14 days ago, but am now all clear. Can I have a treatment?
A client who has previously tested positive and has completed their self-isolation period (and is no longer symptomatic), or a contact of a positive case that has completed their 14 day quarantine and is not displaying any symptoms, will not be infectious and can continue with a treatment – whilst following all necessary precautions we have previously identified.
Must I wear a face mask or gloves to attend?
No. You are free to wear them, only if you wish. They are offered free of charge, for your peace of mind. You are expected to sanitise your hands upon arrival (outside the front door and upon entry). You should also use the disposable shoe covers, offered. The only thing that YOU MUST consent to is the non-contact infrared thermometer test.
Are you taking any extra precautions due to COVID-19?
Yes. We are implementing many Health and Safety measures including temperature testing, strict deep clean and PPE use.
Can I bring someone along with me?
Yes. The person accompanying you must comply with all the medical criteria and checks (including filling out the Health Declaration) and they must also agree to wear a surgical 3-ply face mask and gloves during your treatment.
Can I still pay with cash?
Yes. You can. However, you are strongly encouraged to pay in advance using BACS online transfer or the PayM mobile to mobile payment app – which is a simple and free to use application that allows to pay up to £250 per day free of charge by only entering a mobile phone number. This application can be downloaded directly from your regular Banking App.
Is your temperature check reliable?
The non-contact thermometer gun that we use has a 0.3c margin of error. It seems to consistently give readings that are 0.3c-0.4c below those given by oral thermometers. Rest assured that having consistent temperature readings of over 37.5c (or 38c orally) is not indicative of you having coronavirus COVID-19. Nonetheless, you would be encouraged to re-take the test at home two or three times and consider contacting the NHS.
Should I wear a face covering?
City Marshall is happy to offer you the use of a 3-ply face mask (N-95 / FFP3 / Surgical mask / fluid resistant)
in line with the new Welsh Government guidelines (9 June 2020)
based on THIS major research.
Why is it important to remove all my jewellery?
Research quoted by the WHO has shown that metal can attract COVID-19 for up to 72 hours. Also, it is much easier to sanitise your hands without jewellery. If you can not remove your wedding ring, you will be offered a plaster (band-aid) to cover it with.
Can I have a face massage during COVID-19?
During the coronavirus epidemic, our clients are discouraged from having a face massage, as the face is considered a "Highest Risk Zone" area. If you are not coughing/sneezing (including seasonal allergies etc) and following our consultation, we both feel that trigger point therapy and a limited amount of scalp / temple work could be beneficial, you will be instructed to wear a 3-ply face mask, while that segment is being carried out.
This segment will certainly not last more than ten minutes.
Can I have a Hopi Ear Candling treatment during COVID-19?
Yes. Subject to the reservations and a full Risk Assessment, above. If you are not coughing/sneezing a treatment can take place. Please note that you will not be allowed to wear a face mask or face covering during a Hopi Ear Candling treatment, as this creates a Fire Hazard. You will be offered the free use of a face visor. As your therapist will already be wearing a clinical / surgical face mask and a face visor, you might feel that this is unnecessary.
How will I be instructed to lie on the table?
Most of our clients will spend the whole duration of the treatment in the prone position (face down).
As there is a facial hole and a soft cradle, most clients find this comfortable. You are welcome to spend the entire treatment laying on your side / shoulder - especially if you are heavily pregnant, or prefer wearing a 3-ply face mask during your treatment.
For Foot Reflexology, you will lie on your back (supine position).
Has City Marshall created a COVID specific Risk Assessment?
Yes. You are welcome to read it here.
Can I read further about your laundry facilities?
Yes. Of course. City Marshall is proud to use the professional services of Wales' premier Snow White Laundries. Read their Coronavirus COVID-19 Statement here.